Privacy Policy

Overview

z96 is Bangladesh's trusted online gaming destination offering cricket betting, live casino, slots, and crash games. We are committed to protecting the personal data of every player who registers, deposits, and plays on our platform. This Privacy Policy governs how z96 collects, processes, stores, and shares personal information in accordance with best practices for data security and user rights.

By accessing or using z96's website, mobile platform, or any associated services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all users, including visitors, registered players, and VIP members across all regions, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Information We Collect

When you create an account, interact with our games, or conduct transactions on z96, we may collect the following categories of personal information:

• Identity information: full name, date of birth, national identification details, and a government-issued ID document for KYC verification purposes.
• Contact information: email address, mobile phone number, and mailing address used to communicate with you regarding your account and transactions.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash wallet number, Nagad account, Rocket number), and transaction amounts in BDT.
• Technical data: IP address, device type, browser type, operating system, session duration, and gameplay activity logs used for security monitoring and service improvement.
• Communications: any messages, queries, or support tickets you submit to our customer care team through available channels, retained for quality assurance and dispute resolution.

How We Use Your Information

z96 processes personal data only for lawful, clearly defined purposes directly connected to providing our gaming services. Specifically, we use your information to:

• Verify your identity and age (players must be 21 years or older) during account registration and KYC review, in line with responsible gaming standards.
• Process financial transactions including deposits and withdrawals conducted via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels.
• Provide and personalise your gaming experience, including cricket betting markets, slots recommendations, and live casino session history.
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any security threats that may affect the integrity of our platform.
• Send transactional communications such as deposit confirmations, withdrawal updates, bonus activations, and important notices about changes to our services or this Privacy Policy.

Cookies and Tracking Technologies

z96 uses cookies, web beacons, and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device that help us remember your preferences, maintain your login session, and measure how players interact with our site. We distinguish between strictly necessary cookies (required for the platform to function) and analytics cookies (used to understand usage patterns and improve user experience).

You may configure your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies may affect your ability to log in and use certain features of the z96 platform. By continuing to use our site without changing your cookie settings, you consent to our use of cookies as described in this policy.

Data Sharing and Disclosure

z96 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party partners who assist with payment processing, identity verification (KYC), fraud detection, and platform analytics — all bound by strict confidentiality agreements that prohibit independent use of your data.
• Legal and regulatory obligations: when we are required by applicable law, regulation, court order, or governmental authority to disclose personal information — for example, to cooperate with anti-money-laundering investigations or fraud prevention initiatives.
• Business transfers: in the event of a merger, acquisition, or sale of z96's business assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Data Security

z96 implements industry-standard technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and server-level firewalls and intrusion detection systems.

While z96 takes every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected users in a timely manner and take immediate steps to mitigate the impact. We encourage you to use a strong, unique password for your z96 account and to avoid sharing your login credentials with anyone.

Data Retention

z96 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account information and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. Once your data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. You may request early deletion of your data by contacting us at [email protected] — we will process your request within a reasonable timeframe, subject to any overriding legal obligations.

Your Rights

As a z96 player, you have the following rights regarding your personal data, which you can exercise at any time by contacting our support team:

• Right of access: you may request a copy of the personal data z96 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw consent on which processing was based.
• Right to object: you may object at any time to the processing of your personal data for direct marketing purposes, and we will honour that objection immediately without requiring justification.

Third-Party Payment Processors

To facilitate deposits and withdrawals, z96 partners with third-party payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you conduct a financial transaction, relevant payment data (such as your mobile wallet number or card details) is transmitted directly to the payment processor using encrypted channels. z96 does not store full card numbers or full mobile banking credentials on our servers.

Each payment processor operates under its own privacy policy and is independently responsible for the data it collects during transaction processing. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and other payment partners you choose to use. z96 is not liable for the privacy practices of external payment processors, though we take care to partner only with reputable, security-certified providers.

Children's Privacy

z96 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that data and close the associated account. Parents and guardians are encouraged to use parental control tools and to monitor internet usage by minors in their household. If you believe a minor has registered on z96, please contact us immediately at [email protected].

Changes to This Privacy Policy

z96 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or operational requirements. When material changes are made, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify you by email or via an in-platform notification. Your continued use of z96 following such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way z96 handles your personal data, our support team is available to assist you. Please reach out through the contact details below and we will respond within a reasonable timeframe.