Responsible Gaming at z96
We believe gaming should be an enjoyable, safe experience. Discover the tools and guidance z96 provides to help every player in Bangladesh stay in control.
Our Commitment to Safe Play
At z96, gaming is meant to be entertainment — nothing more. We are committed to providing every player in Bangladesh with a safe, fair, and transparent platform for cricket betting, live casino, slots, and crash games. Responsible gaming is not an afterthought at z96; it is built into the foundation of everything we do.
We strongly encourage all players to treat gaming as a leisure activity, set personal limits, and never wager more than they can comfortably afford to lose. Our platform is strictly for adults, and we actively work to prevent underage access and problem gambling.
We take our responsibilities seriously. If gaming is no longer fun, or if you believe it may be affecting your daily life, finances, or relationships, please use the tools and resources listed on this page or reach out to our support team at any time. Help is always available.
Player Protection Features
Self-Exclusion
Request a temporary or permanent account suspension to step away when you need a break.
Time-Out Periods
Set a cooling-off period of 24 hours, 7 days, or 30 days to pause all gaming activity.
Deposit Limits
Cap your daily, weekly, or monthly deposits so spending stays within your personal budget.
Loss Limits
Define the maximum amount you are comfortable losing in a session before play is paused automatically.
Reality Checks
Receive periodic reminders about how long you have been playing and how much you have wagered.
Activity History
Review a full record of your bets, wins, losses, and session durations at any time.
How to Use Our Responsible Gaming Tools
All player protection tools are accessible directly from your account settings. Here is a quick overview of each tool and how it works:
Time-Out Feature
Navigate to Account Settings and select 'Time-Out'. Choose a duration from 24 hours up to 30 days. During this period your account will be locked for all wagering activity, and you will receive a confirmation to your registered mobile number. You can request an extension at any time, but early removal requires a 24-hour cooling period.
Deposit Limit Control
In Account Settings under 'Responsible Gaming', set a cap on how much you can deposit per day, week, or month. Limits take effect immediately. Lowering a limit is instant; raising a limit requires a mandatory 72-hour review period before it becomes active, giving you time to reconsider.
Self-Exclusion
Self-exclusion is the strongest protection option available. Once activated, your account is completely suspended for a minimum of 6 months. You will be removed from all marketing communications, bonus offers, and promotional materials. To reactivate after the minimum period, a formal request and a 7-day review process are required.
Session & Loss Limits
Define the maximum session duration and maximum loss threshold per session. When either limit is reached, your session ends automatically and you are shown a summary of your activity before logging out. These limits reset each calendar day at midnight Bangladesh Standard Time (BST, UTC+6).
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs is the most effective way to stop it from escalating. Ask yourself honestly whether any of the following apply to you:
- Spending more time or money on gaming than originally intended
- Chasing losses by placing larger or more frequent bets
- Feeling anxious, irritable, or restless when not playing
- Borrowing money or selling possessions to fund gaming activity
- Hiding gaming activity from family members or close friends
- Neglecting work, studies, or daily responsibilities due to gaming
If two or more of these signs feel familiar, we strongly recommend taking a break using our time-out or self-exclusion tools and speaking with someone you trust. Our support team is available around the clock to help you navigate next steps.
Frequently Asked Questions
Need Help? Contact Our Support Team
If gaming is becoming a concern for you or someone you know, do not wait. Our dedicated support team is available 24 hours a day, 7 days a week, including Eid, Pohela Boishakh, and all public holidays. There is no judgment — only practical help.
Email Support
[email protected]Send us a message any time. We aim to respond within 2 hours during Bangladesh Standard Time business hours, and within 6 hours at all other times.
Your wellbeing matters more than any game result. z96 is on your side. If you ever feel that gambling is negatively affecting your finances, mental health, or relationships, please reach out immediately. Speaking up is a sign of strength, not weakness.
Ready to Play Responsibly?
z96 offers cricket betting, live casino, slots, and crash games — all in a secure, fair environment built for Bangladesh players. When you play smart, gaming stays fun.